Flow requires minimal support once operational. For customers who have us configure and implement, we ensure that implementation is well planned, and testing is comprehensive.
If you require support, our team knows customer sites well, so they can promptly respond to issues and reduce downtime.
Accessing Support
Online Support Ticket System
Log your support ticket via the online Flow system for prompt response from our support team.
Email for Support
Email our team to request support. A support ticket will be generated and the team will respond.
Phone for Support
Call our team during business hours to request urgent support and get help directly.
Phone: +64 9 476 35369
Days: Monday-Friday
Times: 8.30am - 5.00pm
Delivery of Support
Flow Knowledge Base
You can log in to browse our extensive and ever-growing Knowledge Base for solutions.
Remote Access
Flow can make support a breeze with access to the server hosting your Flow license. Our team can remotely identify, assess and resolve support issues. Remote access uses safe, secure methods, so you can have confidence in this great support option.
Onsite Support
Consultants can be made available to businesses onsite by arrangement. Contact us to discuss onsite options.
